Support & General Contact

If possible, upload a screenshot of the problem. You can upload up to 4 screenshots using each button below. 

We will email you as soon as we can after reviewing your report. Please note that in most cases, there is a result of user-error. If that is the case, we will send you an email helping to explain steps on how to navigate the area you encountered. 

If helpful, upload a screenshot of the issue. You can upload up to 4 screenshots using each button below. 

If we agree that your report is accurate we will correct it as soon as possible—notifying you via email once it is resolved. 

Please visit the following website in order to see video walkthroughs and guides explaining every aspect of using Mimzy. 

Visit Mimzy's Knowledgebase (Help Desk)

Please note that depending on your support request, there may be a fee required in order to complete the work described - especially if the support request is a result of a breakage of usability caused by an error introduced through use.

We will email you as soon as possible. For low level, fast adjustments, we will provide them at no cost to you. 

For new Food Addition Requests into the Food Library, please exit this form and complete the Food Addition Request via this Google form: https://forms.gle/q1TMarYYRRTQT

Thank you for your upcoming contribution! If we are able to approve your food item addition, we will send you an email confirmation once added (usually within 5-7 business days).

Please note that due to the amount of food requests we receive, if a food item cannot be included, you will not receive an email message. 

Please visit the following link in order to submit your Patient File Creation Request. You must logged into your account in order to submit a Patient File Request.

Submit a Patient File Request